Customer Service Associate / 3 months contract /East

RMA Consultants Pte Ltd

Banking / Financial Services
Employment Type

Job Description


· Exchange information between cardholders, issuers, merchants, acquirers, members and product offices.

· Must be fluent in Spanish and English (Written & Verbal).

· Identifies, documents and reports all inaccuracies or procedure breaches to management.

· Provide level 1 call, email, chat and/or enrollments support for multiple company products and services.

· Provide day-to-day support to company client institutions and company program managers to ensure customer expectations are exceeded. Set-up new users, identify, troubleshoot, and resolve processing, application usage, or business issues, as well as on-boarding new company initiatives and programs.

· Respond to customer inquiries relating to general functionality of company products via multiple communication channels.

· Own level 1 issues through resolution working with company product, application, business or development groups.

· Understand the customer's needs, business requirements and priorities; Know when Level 2 Support escalation is needed.

· Actively seeks solutions and identifies, troubleshoots, resolves application or business  issues.

· Educate customers on product and basic software applications, usage, and functionality.

· Compiles and updates production escalation trackers throughout the day and end of day

production reports highlighting actions taken and QA measurements.

· Data entry in multiple internal applications

· Recommends initiatives and changes to improve quality of service for the unit

· Works with the production floor and other departments to coordinate workflow and ensure a seamless operation.

· Customer Service Rep will continue to exchange information between cardholders, issuers, merchants, acquirers, members and product offices by providing day-to-day level 1 support to the public for company client Support products to ensure customer expectations are exceeded.



· 1 year of customer service / Call Center experience is required or preferred. Prior experience in contact center, financial industry or ecommerce environments is strongly preferred.

· Must have punctual, regular and consistent attendance

· Demonstrated dedication to quality and customer service based on the customer’s needs

· Excellent verbal and written communications, interpersonal skills, customer orientation, team

· interaction, problem solving and multi-tasking skills required.

· Computer experience within Windows environment as well as ability to navigate the internet,

· utilize computer shortcut functions, and navigate through multiple program platforms

· Ability to handle multiple projects simultaneously while meeting deadlines.

· Must have the ability to remain objective while performing quality control functions.

· Must have sound knowledge of bankcard operations and company Products and services

· Able to demonstrate a thorough knowledge of Microsoft applications with a focus on Outlook, Word, Excel and PowerPoint, as well as familiarity with internal CRM applications.

· Schedule flexibility to accommodate evolving business needs for the various channels. 

Its a 3 months contract position with a possibility of extension.

If you feel that you are what we are looking for, Kindly send in your resume (MS Word or PDF Format) to Deepti at stating your availability and salary expectations.

Deepti Kumari

EA Licence Number. 93C4403

EA Regn. Number. R1875237

RMA Consultants Pte Ltd
RMA Consultants
8 Kaki Bukit Avenue 1 #05-05/06/07/08
02  417941