Executive (Business Readiness – Adoption and Engagement)

RMA Group

Job Description

Job Title: Executive (Business Readiness – Adoption and Engagement)

Job Type: Temp 10 Months, till 31st Dec 2021

Job Location: Pasir Panjang Road or assigned site island wide.

Key Skills: Microsoft Excel, Good Communication Skills

Our Client:

Our client is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), our client develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Sensors & IoT, Digital Infrastructure, and Cybersecurity.

You will be part of the Covid-19 Taskforce Operations team setup to support the distribution of TraceTogether (TT) tokens to citizens across Singapore (making an impact on lives during this pandemic situation!)

What to Expect

  • As Singapore prepares itself for full implementation of TraceTogether only SafeEntry in 2021, support officers are required for a short period to be key liaisons with Safe Distancing
  • Ambassadors (SDAs) as well as other government agencies to coordinate the efforts to get customer facing businesses ready to accept Tokens for SafeEntry check-in.
  • Reporting to a Manager, you are to assist the operations team with the following:
  • Act as a ground-ops hotline to address queries from Safe Distancing Ambassadors on the policy related to TraceTogether only SafeEntry ( SE Gateway apps). Appropriate training and materials would be provided to yourselves to address such queries adequately.
  • Receive queries for branch codes from Safe Distancing Ambassadors and searching large Microsoft Excel databases to retrieve the codes for prompt reply within 24hrs.
  • This will involve a relatively basic but good degree of Microsoft Excel search skills.
  • Compile the daily stats of businesses engaged, number which have been on boarded onto the TraceTogether only SafeEntry programme, and number which are still pending for reporting to management.
  • Some ground deployment to specific locations to build trust and relationships with SDAs as they are getting businesses Tracetogether only Safe Entry (ToS)-ready.

How to Succeed

  • Possess a tertiary education i.e. JC graduate/ Poly Diploma or equivalent.
  • Proficient with Microsoft Excel and willing to learn the exact “search query” methods that need to be used.
  • Previous experience in a call centre or managing a hotline
  • Good communication and relationship building skills
  • Resourceful and driven and able to thrive in a fast-paced environment

If interested, please share your updated CV in word format at [email protected] stating your salary expectations to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

Manisha Sharma

RMA Consultants Pte Ltd

EA License No. 93C4403

EA Regn. No. R1872602

RMA Group
RMA Group
8 Kaki Bukit Avenue 1 #05-05/06/07/08