Operations Manager (Deployment and Reporting)

RMA Group


Job Description

Job title: Operations Manager (Deployment and Reporting) - Contract

Job type: Temp 10 months till 31st Dec 2021

Job Location: Pasir Panjang Road or assigned site island wide.

Key Skills: Experience in implementation of Lean Six Sigma, Competent in process engineering review.

Our Client:

Our client is the lead agency driving Singapore's Smart Nation initiative and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), our client develops the Singapore Government's capabilities in Data Science & Artificial Intelligence, Application Development, Sensors & IoT, Digital Infrastructure, and Cybersecurity.

You will be part of the Covid-19 Taskforce Operations team setup to support the distribution of TraceTogether (TT) tokens to citizens across Singapore (making an impact on lives during this pandemic situation!)

What to Expect

  • Monitor the production rate and supply of the Tokens/gateway from both manufacturers;
  • Coordinate the delivery and distribution of the Tokens/gateway between the manufacturers, logistics company and distribution centres
  • Set up and execute an inspection plan to receive the Tokens/gateway and ensure that the quantities are delivered according to delivery orders at various sites and according to the quality specified;
  • Set up a return process to receive and review Tokens/gateway returned (determined if it is a manufacturer’s defect or defect caused by user), train distribution centres on the execution and manage return process;
  • Identify the Pods, differentiate which is the source of manufacturer and negotiate with manufacturer on the Return Material Authorisation (RMA) process. (Engineering knowledge is required);
  • Review the return rate, manage quality at source and trigger relevant escalation at various levels with manufacturers;
  • Recommend to Director, disposition of return material (scrap or rework; replace, bill or write off) based on technical and commercial assessment; and Follow up commercially on the RMA process to recover from manufacturer accordingly based on disposition.
  • Timely updates of supply and demand, using templates given.

How to Succeed

  • General Diploma / bachelor’s degree.
  • At least 2-5 years of experience working in similar industry running operations. Scope of manufacturing operations include the running of;

a. Surface Mount Technology (SMT) operations

b. Backend Assembly

c. Quality Assurance

d. Quality Control

e. Logistics and Warehousing

f. Process Engineering


Required Skills:

  • Familiar with use of MS Office.
  • Experience in implementation of Lean Six Sigma.
  • Competent in process engineering review.
  • Competent in planning and problem solving.
  • Able to work independently and contribute as a team player.
  • Demonstrate good judgment while under pressure.
  • Able to work with sense of urgency while paying attention to detail.
  • Possess good communication and interpersonal skills.

If interested, please share your updated CV in word format at [email protected] stating your salary expectations to take it forward.

To expedite processing, you can lodge your application directly at https://www.rmaconsultants.com.sg/employment/registerjobseeker.aspx or https://bit.ly/expeditejobappl

Manisha Sharma

RMA Consultants Pte Ltd

EA License No. 93C4403

EA Regn. No. R1872602

RMA Group
RMA Group
8 Kaki Bukit Avenue 1 #05-05/06/07/08