Customer Service Associate (6 Months Contract)

RMA Group
8 Kaki Bukit Avenue 1 #05-05/06/07/08
01  417941

Healthcare / Health Services
Job Specialization
Call Center & Customer Service
From $10.00 To $13.00
Per Hour
Employment Type
Work Schedule
No Travel

Job Description
Job Title: Customer Service Associate, Group Contact Centre

Job Location: Jurong & Teck Whye Crescent

Job Type: Contract for 6 Months

Job Shift : Monday and Tuesday, 9am-2.30pm

Key Skills: Customer Service

Our Client:

It is a group of healthcare institutions in Singapore. The group was formed in 2008 and operates several hospitals, national specialty centres, and polyclinics. The Hospital is the largest hospital in the group and serves as the flagship hospital for the cluster.

Summary :

As part of Group Contact Centre, the Customer Service Associate's key role is to To assist with Group Contact Centre Hotlines during peak period.Provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs. Reporting to the Institution Lead, Group Contact Centre

Key Responsibilities:

Deliver excellent customer service to callers by understanding caller's needs
Provide timely, accurate and appropriate information and assistance to address caller's enquiries
Book or reschedule appointments based on caller's request
Handle any other hotline administrative functions such as handling of emails, referral requests and emergency activation
Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved
Job Requirements
Housewives, Undergraduates, or O'level are welcome
Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
Able to communicate fluently in English and Mother Tongue
Able to read and write fluently in English
Pleasant and cheerful personality with good interpersonal skills
Able to adapt to fast pace working environment
Computer literate and good typing skills
Able to multi-task and work under a stressful environment
Willing to work on rotating shifts, including PHs and weekend

If you are keen to know more about this role, please email Aparna/Mounika at and send your resume in MS Word format. Note that only shortlisted candidates will be contacted.
RMA Group
RMA Group
8 Kaki Bukit Avenue 1 #05-05/06/07/08
01  417941