Field Interviewer Supervisor/$4 K - $4.5 K per Month/12 Month Contract/ Changi Airport

RMA Group
8 Kaki Bukit Avenue 1 #05-05/06/07/08
04  417941

Airline / Aviation
Job Specialization
Administrative & Office Support
Manages Others
Experience Required
Degree Required
From $4,000.00 To $4,500.00
Per Month
Employment Type
Work Schedule
Some Travel

Job Description
• Organize workflow and ensure that surveyors understand their duties and delegated tasks
• Set goals for KPI and deadlines in ways to meet project timeline
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations; regarding any complaints or concerns
• Provide assistance, guidance, and coaching support to Surveyors to meet KPI
• Assess work performance of Surveyors and identify areas that need improvement
• Monitor and provide project status report to manager
• Roster and supervise Surveyors to conduct interviews to collect timely and reliable data
• Ensure Surveyors understand the survey objectives and procedures
• Ensure Surveyors compile, record, input results and data from interview surveys into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data.
Job Requirements
• Minimum 5 years of relevant experience with proven record in supervisory role
• Excellent written and verbal communication skills
• Excellent interpersonal and active listening skills.
• Excellent problem solving and negotiation skills
• Outstanding organizational and leadership skills
• Able to work in high pressure, stressful situations
• Excellent customer service skills
• Experience with coaching or training
• Comfortable to work in a dynamic and fast-paced environment with tight project timelines
• Able to handle unexpected situations and provide appropriate solutions to stakeholders
• Able to work shift duties and weekends when necessary
• Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)
• Selected candidate is required to complete the training course and pass the assessments based on the given criteria.


• Salary Range: $4,000 - $4,500 per Month
• Contract Period: 12 Months (Renewable depending on performance and project needs)
• Working Hours: 5 Day’s work per week (Mon-Sun) Up to 44 hours per week
• Working location: Changi Airport

If you are what we are looking for & keen to apply, kindly send in your resume (in MS Word format) to Angela at
All Curriculum Vitaes will be treated with the strictest confidentiality. We regret to inform that only shortlisted candidates will be notified.
To expedite processing, you can lodge your application directly at or
Angela Putri
EA License No. 93C4403
EA Regn. No. R2090065

RMA Group
RMA Group
8 Kaki Bukit Avenue 1 #05-05/06/07/08
04  417941