Software Development Business Analyst/12 Months Contract/West

RMA Group

Manages Others
Experience Required
Degree Required
From $5,500.00 To $6,500.00
Per Month
Employment Type
Work Schedule

Job Description
Job Title: Software Development Business Analyst
Job Type: Contract - 12 Months (Extendable)
Working hours: Mon – Thu 8.30am to 5.45pm, Fri 8.30am to 5.15pm
Work Location: Nanyang Drive, Singapore

Key Skills: Business Analysis, Software development, ServiceNow

Job Summary: The candidate shall be responsible for performing the role of Business Analyst, as the point of contact for the various IT departments to develop/enhance service request (front end UI) form and (system) workflow in ServiceNow.

Job Responsibilities
• Work with the various IT functions to gather the requirements for service request automation, draft the mock up UI form and workflow.
• Bring the draft details to the ServiceNow development team for feasibility discussion.
• May iterate back to users to change requirements to reduce complexity.
• Coordinate the activities throughout the software development cycle between users and development team, update status and raise change requests in ServiceNow.
• Requirements Gathering, Development, UAT, Prod Deployment and Verification.
• Configure the dashboard in ServiceNow for the respective function managers to view the status of the request workflow implementation.
• Coordinate the UAT of the request workflow during the ServiceNow upgrade or patching, and will be the Point-Of-Contact (POC) to establish the acceptance with ServiceNow technical team.
• Establish the change management to communicate the changes to the users and conduct briefing on the use of the workflow to the users.
Job Requirements
Qualification/ Experience
• Degree/Diploma in Computer Science, Engineering, Business or related discipline.
• Experience in software development projects is mandatory.
• Experience/certified as Business Analyst or Project Manager is a major advantage.
• Experience in ServiceNow modules and applications is a major advantage

If you are interested, kindly send your resume (in MS Word format) to Mounika at stating your salary expectations & availability to take it forward.

To expedite processing, you can lodge your application directly at or

All Curriculum Vitae will be treated with strict confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at and Privacy Policy at

We regret to inform you that only shortlisted candidates will be notified.

Mounika Tanuku
EA Licence No. 93C4403
EA Regn. No. R22109193
RMA Group
RMA Group
8 Kaki Bukit Avenue 1 #05-05/06/07/08